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Nicole has over eight years of experience in Non-emergency Medical Transportation (NEMT), working in nearly all areas of operations, with an extensive background in quality management, standardization, and implementation.

With focus and passion for process improvement, Nicole approaches opportunities with detailed analysis, to understand both the specific nuances and how they serve the greater mission.

As Director of Operations Transformation, Nicole embraces the mindset of continuous improvement. This commitment to optimization allows the team to focus on the top priority–rider experience and care.