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Robert Godoy is a skilled professional who has held positions in technical support and IT management roles at various companies such as Sena Technologies Inc., Lennar, IndyMac Bank, and Option One Mortgage. With a strong background in desktop support, helpdesk operations, and Active Directory administration, Robert has been instrumental in improving support efficiencies, creating job descriptions, setting standard protocols, and providing technical assistance to a diverse range of users. Through their leadership and expertise, Robert has successfully restructured teams, implemented performance metrics, and enhanced customer service playbooks, contributing to the overall success of the organizations Robert has worked for.