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Dmitrii Makhusaev has worked in various customer support and sales roles, with experience at companies such as Semrush and Veeam Software. Currently serving as the VP of Customer Support and Enterprise Success at Semrush, Dmitrii focuses on implementing AI assistance, rearranging teams, and fostering a people-centric work culture. With a background in psychology, Dmitrii excels in developing strategies, managing teams, and improving customer satisfaction. Prior roles include sales representative at Technopark LTA and office assistant at Orange advertisement agency. Currently pursuing a Bachelor of Applied Science degree in Psychology.