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Karen Fournier is an accomplished Service Management Analyst at Sempra Energy since March 2015, where responsibilities include implementing and managing IT service management strategies and developing governance and culture across IT teams. Additionally, Karen has served as an IT Project Manager at Sempra U.S. Gas & Power since May 2015, focusing on improving the efficiency of Global Help Desk operations. Prior to these roles, Karen was a Regional Deployment Manager at CSC from January 1997 to January 2015, overseeing staffing resources for deployment projects in the Asia-Pacific region and leading numerous successful IT Service Delivery initiatives. Karen's extensive experience includes managing client accounts and service desk operations, demonstrating a strong background in delivering projects across various business sectors. Education credentials include studies at San Diego State University.