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Alfredo Ng-Palacol currently serves as a Senior Advisor in the Office of the CIO at Sempra and heads Business Success since June 2023, while also coaching first-time Customer Success Managers at DireksyonTM. Previously, Alfredo spent nearly 11 years at Salesforce, holding roles such as Regional Vice President and Customer Success Director, where strategic direction and organizational transformation were key responsibilities. Prior experience includes serving as Client Solutions Director at Dell Technologies, where Alfredo was instrumental in shifting the company towards cloud solutions, and as Program Director at Toshiba America, where Alfredo led the cloud strategy. Early career experience includes positions at CPC Consulting, Capgemini, and EY, focusing on project management and enterprise solutions across various industries. Alfredo holds a BS in Business Administration from USC Marshall School of Business, completed an Executive Leadership Program at Texas McCombs School of Business, and received further education at The George Washington University School of Business.