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Mauricio P. is a skilled professional with extensive experience in customer support and training within the travel and hospitality sectors. Currently serving as a Technical Support Specialist at Semler Scientific since September 2021, Mauricio P. efficiently manages high volumes of customer inquiries and resolves product issues through root cause analysis. Previous roles include Technical Training Manager and Franchise Development Manager at Cruise Planners HQ, where Mauricio P. focused on training needs assessment and franchise partner acquisition. Earlier experience encompasses positions such as Lead Personal Vacation Manager at Online Vacation Center, Assistant Director of Admissions at Kaplan University, Card Member Services Representative at American Express, and Certified Vacation Planner at Royal Caribbean International. Mauricio P. holds an Associate of Arts degree in Business Administration and Management from Broward College.