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Alan Oliveira has extensive experience in technical support and information technology, currently serving as an Online Support Specialist at Semeq since April 2022. Prior roles include Information Technology Manager at NAVEX INTERNET, Support Engineer at NETWORK Telecomunicações, and Technical Support Analyst at Data System - Softwares Inteligentes. Alan gained project lifecycle experience during an internship at Medley Indústria Farmacêutica, assisting with major IT projects, and provided desktop support during an internship at APAE Limeira. Early experience includes serving as an Analyst Support at VR SOFTWARE, offering broad technical support to end-users. Alan holds a Bachelor's degree in Information Technology from Estácio and a Bachelor's degree in Computer Software Technology from Pontifícia Universidade Católica de Campinas.