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Elizabeth O. has extensive experience in operations and risk management within the financial services sector, currently serving as Vice President of Operations at Self Financial, Inc. since June 2021. Previously, Elizabeth held various leadership roles at Mercury® Financial, including Operations Head of Strategic Planning & Analytics and VP of Banking Risk. At BarclaycardUS, Elizabeth excelled as Chargeback Director and VP Global Dispute Product Owner, achieving significant operational efficiencies and compliance records, with a notable reduction in fraud loss recovery times and improvements in chargeback automation. Elizabeth's foundational experience includes a role as Section Manager of Chargebacks at MBNA and operational leadership positions at Barclays Bank. Elizabeth holds a Bachelor's degree in Organizational Management and an MBA, alongside certifications in Agile methodologies and Six Sigma.