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Kevin Snapes is an accomplished professional with extensive experience in technical support and operations management. Currently, Kevin serves as the Head of Global Support at Selected Interventions, where responsibilities include recruitment, SLA management, process reviews, KPI reporting, escalation management, and daily management of support engineers. Previous roles include Operations Manager at HP Software, overseeing budget and reporting governance, as well as Global Program Manager at Micro Focus and Hewlett Packard Enterprise, where Kevin led global support initiatives. Early career experience includes various technical roles at Hewlett-Packard Ltd and Barlow Handling Ltd. Kevin's educational background includes a high school diploma in Computer and Information Sciences from Desborough School.