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Robert Porras is a seasoned professional currently serving as a Business Development Specialist at SEKISUI S-LEC since February 2024. Previously, Porras held various leadership roles at Rakuten from November 2012 to September 2023, including Director of Merchant Service Operations, Director of Customer Support and Advocacy, Senior Manager of Customer Strategy, and Manager of Customer Service. Porras is recognized for driving customer satisfaction, fostering strategic partnerships, and enhancing operational efficiency through cross-functional collaboration and crisis management. A strong background in financial management and KPI development complements an extensive track record in program development and improved customer experiences. Porras is an alumnus of California State University, Fullerton.