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Caine Letendre is a Senior Manager of Technical Support at Seismic, responsible for Major Incident Management, escalated customer situation resolutions, process improvements, and tracking Key Performance Indicators (KPIs). With extensive experience at BMC Software, Caine held various managerial roles, including Technical Support Manager for Digital Service Operations Management, overseeing remote teams and managing critical customer escalations. Caine also contributed to creating an escalation tracking tool within Salesforce and led a Priority Customers Program to enhance sales efforts. Earlier in the career, Caine worked at Fidelity Investments, managing multi-national teams and overseeing the integration of BMC BladeLogic into a large server environment. Caine's career began at Delta Air Lines, focusing on operations and customer service. Caine holds a Bachelor of Science degree in Aviation Science and Management from Bridgewater State University.