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James Lyon has extensive work experience in customer success and management roles. James is currently serving as the Head of Customer Success at Sedna. Before that, they were contracted by Figures as the Head of Customer Success for a short-term project. Prior to that, James worked at LoyaltyLion, where they held various positions such as Director of Customer Success, Onboarding and Support Stream Lead, Onboarding Stream Lead, and Senior Customer Success Manager. James also worked as a Customer Success Manager at YOOBIC and as an Account Executive at Paddle. James started their career at Champions Life Academy as a Senior Sales Executive, where they received awards for their skills and achievements. James also worked as a Bartender and Trainer at Jalou and as a Bartender and Head Bar at CGC Event Caterers Ltd, where they showcased strong customer service and communication skills.

James Lyon attended Newcastle University from 2013 to 2016, where they earned a Bachelor of Arts (B.A.) degree in Politics and Sociology. Prior to that, they studied at Bootham School from 2010 to 2012, although no degree or field of study information was provided.