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Jerri Smith is an experienced Customer Success Manager at Secureworks since March 2022, focusing on building long-term customer relationships and driving adoption to ensure customer satisfaction and contract renewals. Previously, Jerri held various roles at Dell Technologies from December 2012 to February 2022, including Senior Analyst in Sales Operations, where training and communication for RFP tools were key responsibilities, and Principal Business Operations Specialist, generating revenue reports. Jerri's career began in media sales, with positions at Time Warner Cable Media Sales and Curtis Media Group, where managing sales support and broadcast logs were significant duties. Jerri holds a Bachelor's degree in Communications from Appalachian State University, earned between 1986 and 1990.