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Lisa Arthur is an experienced Contact Centre Manager at Secure Meters Limited since July 2021. Prior to this role, Lisa served as an Emergency Dispatcher at SGN from January 2020 to July 2021, overseeing the dispatch of gas engineers for emergency situations on a 24/7 basis. Lisa's career also includes a significant tenure at Gosport Borough Council, where from September 2002 to December 2019, Lisa led the Benefits Team, managing Housing Benefit and Council Tax Support operations, and handling various responsibilities such as staff management, complex benefit decision-making, customer engagement, and interdepartmental collaboration.