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Saveta Persaud is a seasoned Technical Support Analyst at SecuRam Systems Inc since August 2016, leveraging extensive experience in technical business analysis and knowledge management. Previous roles include Technical Business Analyst II at Bank of America, where Saveta analyzed internal processes using optimization techniques like Six Sigma, and Business Analyst at FrameWork Solutions, focusing on workstation and server management. Saveta also contributed to Knowledge Management at Countrywide, creating and editing training materials, and served as Technical Analyst II & III, providing technical assistance to corporate employees. Educational qualifications include a Bachelor's Degree in Electrical Engineering from The City College of New York, completed between 1995 and 2000.