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Emma Cooper is an experienced professional in project management and customer relationship management, currently serving as the Senior CRM Lead at Second Step, a prominent mental health charity in Bristol. With a strong background in managing internal projects, requirements gathering, and implementation, Emma has previously held positions such as Senior CRM Project Lead at EX and Project Manager at Sword Apak, a global financial software company. Additionally, Emma has demonstrated leadership skills as the IT Team Leader at Reliance Secure Task Management LTD, providing support in a complex multi-site environment. Emma's extensive experience spans over a decade in various industries, including mental health and financial services.