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Izzatul Fadhilah Hashim is a seasoned professional in business intelligence and analytics, currently serving as a Senior Associate at SeaMoney since March 2023. Prior experience includes a notable tenure at Lazada Group from September 2014 to July 2022, where Izzatul held various roles such as Senior Associate in Business Analytics, Senior Business Intelligence Analyst, Operations Team Leader, Quality Assurance Team Lead, and Content Writer cum Quality Control Associate. Key achievements include improving customer experience metrics and managing product quality indices in the Customer Care Department, along with supervising quality assurance processes and mentoring team members. Izzatul's educational background includes a Bachelor of English, Linguistics, Communication and Media Studies from Universiti Sultan Zainal Abidin, and a Translator Certificate from Institut Terjemahan & Buku Malaysia.