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Kitt Yu has extensive work experience in various roles in the technology and customer service fields. From 2019 to present, Kitt has worked as a Support Analyst at Sea/ by Maritech and as an Application Support Analyst at Clarksons Platou. Prior to that, from 2017 to 2019, Kitt worked as a Customer Service Specialist at C. Steinweg Online 1847 Pte Ltd. Before entering the technology industry, Kitt worked at Apple from 2010 to 2016, where they held positions as a Customer Relations Manager, Senior Technical Support Specialist, and Technical Support Specialist.

Kitt Yu's education history includes a Diploma in Computer Engineering from Singapore Polytechnic, which was completed from 2007 to 2010. Later, in 2019 to 2020, Kitt Yu pursued a Bachelor's degree in Business Analytics from the National University of Singapore. In 2020 to 2021, Kitt Yu attended the Institute of Chartered Shipbrokers, focusing on Shipping Business & Tanker Chartering. Additionally, Kitt Yu obtained certifications as a Certified Support Professional from Service Strategies in May 2020 and in Inbound Methodology from HubSpot Academy in March 2020.