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Susan Blackburn is an experienced IT professional specializing in help desk management and technical support. Currently serving as the Senior Help Desk Manager at SDI Presence since May 2022, Susan leads the Help Desk Team to ensure timely and satisfactory service delivery while managing policies to meet Client Service Level Agreements. Prior roles include Help Desk Manager at Neal, Gerber & Eisenberg LLP, and IT Service Center Manager at McDermott Will & Emery LLP, where Susan emphasized proactive collaboration with IT and administrative departments. Susan's career also encompasses positions such as IT Service Analyst, IT Site Supervisor, and Deskside Support Analyst across multiple organizations. Susan holds a Certificate in Secretarial Services from Southwest School of Business.