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Papuna Lapiashvili is a Customer Service Engineer at SD Solutions, providing services for Tipalti since September 2023, where responsibilities include troubleshooting, diagnosing, and escalating issues to ensure resolutions. Lapiashvili has also held the same role directly with Tipalti, focusing on technical inquiries and problem-solving. Prior experience includes serving as a Customer Service Team Lead and Customer Service Representative at Paint Your Life from June 2021 to October 2023, and as a Customer Service Representative at GHS Consulting, where responsibilities involved informing clients about insurance benefits. Education includes pursuing a Bachelor of Medicine and Bachelor of Surgery (MBBS) at Tbilisi State Medical University, expected to complete in November 2024.