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Paula Perez Napoli has a diverse work experience starting from 2014. Paula worked as a Senior Customer Success Manager at ScreenCloud from July 2022 to the present. Prior to that, they were a Customer Success Manager at the same company from January 2021 to July 2022. From July 2019 to September 2022, they worked as an Account Manager at BairesDev, a fast-growing Technology Solutions company. Paula also has experience at Microsoft, where they worked as a Customer Success Manager from June 2014 to July 2018, focusing on support delivery management and customer satisfaction. Before that, they were an Assistant Teacher of Group Projects at ITBA from March 2014 to December 2016. Paula also worked briefly as a Senior Trainee at ExxonMobil from February 2014 to June 2014.

Paula Perez Napoli completed a Master's degree in Business & Technology at Universidad de 'San Andrés'​ from 2016 to 2018. Prior to that, they obtained a Bachelor's degree in Business Administration and Systems from Instituto Tecnológico de Buenos Aires between 2010 and 2013. Additionally, they obtained the certification of Advanced Customer Success Manager Certified Professional from Gainsight in February 2023.