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Shaun Jordan possesses extensive experience in customer support and technical integration within the technology sector. Currently serving as Customer Support Engineering Lead at Scout Exchange since November 2013, Shaun oversees a team focused on client integration, troubleshooting, and technical documentation. Previous roles at Scout Exchange included Manager of Integrations and Customer Experience Director, where Shaun managed enterprise client integrations and acted as a solutions architect. Prior to Scout Exchange, Shaun held positions at Intuit Payroll as a Senior Knowledge Advisor, Comcast Cable as a Customer Account Executive, Chase as a Team Manager, Ameritech as a Loop Capacity Planner, and Maverix.net as a DSL Network Operations Center Manager. Shaun holds a Bachelor of Science in Computer Science and a Bachelor's Degree in Project Management from Colorado Technical University.