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Melissa Marksbury Roe is the Director of Patient Experience at ScionHealth, overseeing strategies to enhance patient and family experience across multiple hospitals. With a background in marketing, public relations, and patient relations, Melissa has a history of implementing successful programs and initiatives in healthcare settings. She has experience in overseeing survey processes, data interpretation, and complaints management, as well as launching innovative programs like the Arts & Medicine Program. Melissa's expertise in improving patient satisfaction and engagement makes her a valuable asset in the healthcare industry.