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David Newfeld is a seasoned Senior Technical Support Engineer at ScienceLogic, specializing in Tier 2 customer support and escalations since October 2020. Prior experience includes serving as a Senior Consultant at Micro Focus from November 2014 to August 2020, where David contributed to integrating legacy monitoring tools and developed custom training for a global telecom company. David's career began at NetIQ, where impactful customer solutions in IT operations were delivered, earning recognition for a VMware automation project. Earlier roles at Pathology Partners and New Horizons Computer Learning Centers focused on technical training and software application instruction. David holds a Bachelor of Arts in Philosophy from Brown University, a Master of Science in Instructional Systems Technology from the University of North Texas, and a Teaching Certification in History. Additionally, David achieved a 2nd Black belt in Traditional Shaolin Kung Fu.