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Alissa Schultz's work experience includes positions such as Director of Customer and Consumer Experience at Schwan's Company, where they are responsible for integrating customer and consumer feedback into product and process improvements. Alissa also served as the Director of Customer and Consumer Affairs at the same company, where they developed and executed strategic roadmaps and services to enhance the brand and improve customer experience. Prior to that, they worked as a CX and VOC Practice Leader at Customer Centered Strategies, providing consulting services to enhance customer experiences. Alissa also held positions at G&K Services, Target, Securian Financial Group, Deluxe Corporation, and Conseco Finance in various marketing and customer experience roles.

Alissa Schultz holds a Master of Business Administration (MBA) degree from St. Cloud State University - Herberger Business School. Alissa has also obtained certifications in Social Media Strategist (SMS) from the National Institute for Social Media in 2018 and Net Promoter Score Certification from Satmetrix in 2011.