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Brianna Crossley is a seasoned professional in customer success management, currently serving as a Senior Customer Success Manager at Schoox, Inc. since December 2021. With a robust background in driving digital transformation and enhancing client relationships, Brianna has held positions at MIT Open Learning and Cengage Group, focusing on compliance training and talent development within corporate and educational sectors. Early career roles include regional sales management and account executive positions in higher education, coupled with customer support for medical compliance solutions. Brianna's academic qualifications include a Bachelor of Science in French & Francophone Studies, Business, Arabic, and International Studies from Penn State University, complemented by studies at L'Université Paul Valéry.