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Melissa Moore has over a decade of experience in the financial services industry, currently serving as an Outbound Sales Representative at Schools Financial Credit Union since March 2014, where annual sales exceed $12 million in consumer loans, and over 700 loan and banking products are closed each year. In addition to this role, Melissa is also a Senior Service Delivery Representative at SchoolsFirst Federal Credit Union, managing escalated calls and finding solutions for members. Previous experience includes a role as a Member Services Support Specialist, providing essential support across various branches, and working as an MSR III, overseeing branch operations. Melissa holds a Bachelor's degree in Criminal Justice/Law Enforcement Administration from California State University-Sacramento, obtained between 2015 and 2020.