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Fiona Ludvik is a seasoned professional in the travel and customer service industry with extensive experience spanning over two decades. Currently serving as a Concierge at Scentre Group since February 2021, Fiona has previously held roles such as Travel Designer at WOW! Travel, Christmas Casual Sales Assistant at Pandora, and Consultant at Thermomix in Australia. Early career experience includes positions as a Travel Account Manager at Avis Budget Group and a Corporate Travel Consultant at American Express Corporate Travel. Fiona's academic background includes an Associate Diploma in Business - Travel & Tourism from Box Hill Institute and completion of VCE Year 12 at Aquinas College.