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Umar Shehu has a comprehensive work history, starting with their role as an Accounting Specialist at the Universal Basic Education Commission (UBEC) from July 2012 to July 2013. During this time, they successfully analyzed and interpreted account records, reconciled reports, and provided recommendations to improve efficiency and reduce errors. Umar also assisted with general accounting functions and managed payment processing for vendors.

Following their role at UBEC, Umar joined the Leadership Academy as an Exam Proctor and Evaluator from September 2014 to March 2017. In this position, they ensured the integrity of the exam process by securely storing test packets and conducted thorough evaluations of student work, providing constructive criticism.

From April 2017 to September 2017, Umar worked as an Associate Consultant at GT Empirica Consulting UK Limited. In this role, they effectively managed a portfolio of government enterprises, coordinating resources, schedules, and staffing to drive stakeholder buy-in and successfully deliver projects. Umar also provided timely support and issue resolution to maintain a positive post-adoption experience for clients.

Umar's next role was at Access Pensions, where they served as a Benefits Service & Retention Specialist from May 2018 to May 2021. In this position, they retained high net-worth individuals by streamlining pension claim processing and achieved a high issue resolution rate by collaborating with the technical team. Umar also utilized cross-selling techniques to increase regional revenue.

Most recently, Umar worked at SDZ Support Technologies and Services Limited as a Senior Customer Support Specialist from June 2021 to April 2023. Umar provided remote omnichannel support for SaaS trading platforms in multiple languages, maintained high levels of client engagement, and conducted training sessions for new team members. Umar's efforts resulted in increased customer satisfaction, loyalty, and positive feedback.

Currently, Umar is working at Deel as a Customer Support Specialist, starting in 2023. The details of this role are not yet provided.

Umar Shehu has a Bachelor's Degree in Economics from the University of Abuja. In addition to their degree, they have obtained several certifications over the years. In 2012, they completed a certification in Project Management from Skillsedge. In 2017, they gained a certification in Digital Marketing from Google. In 2018, they completed a certification in Business Communication & Personality Development from Poise Nigeria Limited and a certification in Excel: PivotTables for Beginners from LinkedIn. In 2019, they obtained certifications in Data Science Foundations - Level 1 from IBM, Introduction to Statistics for Data Science from SAP, and Business Analytics Foundations: Descriptive, Exploratory, and Explanatory Analytics from LinkedIn. In 2020, they completed a certification in Introduction to Programming in R from Dataquest.io and a certification in REBT - The Science of Reprogramming the Mind from Udemy. Most recently, in 2022, they obtained certifications in Foundations of Project Management from Coursera and EF SET English Certificate 79/100 (C2 Proficient) from EF Standard English Test (EF SET).