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Mihaela Boka is an experienced IT professional with a comprehensive background in service desk management and technical support. Currently serving as the Service Desk Manager at Scatec ASA since April 2019, Mihaela's responsibilities include overseeing the Service Desk operation, managing ITSM tools, and providing technical support to employees. Previous roles include Senior IT Coordinator and IT Coordinator, where Mihaela specialized in user support across various systems and environments. Mihaela's expertise is further demonstrated through positions at dentsu international as a Technical Support Specialist and Computacenter as an E2E Incident Process Controller, along with earlier roles focused on quality assurance and customer support in diverse sectors. Mihaela holds a Bachelor's Degree in Economy of Commerce, Tourism and Services from ā€œGeorge Barițiuā€ University in Brașov, Romania.