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Ioana Donovan is an experienced IT professional with a strong background in DevOps and system administration. Currently serving as a Junior DevOps and Software Librarian at Scalable Software since November 2020, Ioana has previously worked as an Administrator at OLYMPUS KEYMED INTERNATIONAL LIMITED, where responsibilities included maintaining customer records within an ERP system, managing product changes, and processing purchase orders. Additional experience includes a role as a Junior Support Consultant at Tickett Enterprises Limited, providing front and back-end support for ERP software and reporting tools, as well as holding positions at KJL Group and Barnes IT Solutions Ltd., focusing on user support, platform administration, and IT technical support. This diverse skill set showcases Ioana's proficiency in technology management and customer service within various IT environments.