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Andrea Louise Paulo is a seasoned professional in customer experience and communications, currently serving as a Senior Executive at SBS Transit Ltd since July 2022. Prior experience includes a role as Senior Corporate Communications, Events & Outreach Executive at VIVA Foundation for Children with Cancer, focusing on event management and sponsorship acquisition. Andrea has also worked with Aspire Lifestyles and Quintessentially, where responsibilities involved customer relationship management and oversight of lifestyle management teams, as well as developing standard operating procedures for luxury concierge services. Previous roles include Attractions Guest Services at Resorts World Sentosa and an internship at Amara Hotels and Resorts. Andrea holds a Bachelor's degree in Communications from Murdoch University and a Diploma in Leisure & Resort Management from Temasek Polytechnic.