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Justin Klapprodt is an accomplished engagement manager at SBI, The Growth Advisory, since 2024, with a strong background in customer experience and strategic insights. Previously, Justin served as the director of global CX insights and measurement at eBay from May 2022 to March 2024. Prior to eBay, Justin held various positions at Forrester, including principal consultant and senior consultant in customer experience, and worked as director of strategy and insights at Quaero. Additional experience includes leadership roles at Harte-Hanks, Inc., Avenue100 Media Solutions, Inc., Royall & Company, and CarMax, Inc. Justin holds a Bachelor of Arts in Economics from the University of Colorado Boulder, earned between 1997 and 2000.