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Ashish Arora currently serves as a Manager at SBI Card, where responsibilities include updating Standard Operating Processes for enhanced efficiency and driving digital platform enhancements for service excellence and compliance. Previously, Ashish held the position of Assistant Manager, focusing on process improvements and managing audits. With experience as a Senior Executive in Transaction Monitoring, Ashish managed cash file processing and contributed to reconciliation reporting. Earlier in the career at TCS e-Serve International Ltd., Ashish worked as a Process Associate, managing documentation and conducting training sessions. Ashish holds a Bachelor of Business Administration degree.