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Nadine Spycher currently serves as the Marketing Communications Manager for SwissPass Plus at SBB CFF FFS, where responsibilities include the planning and coordination of the SwissPass newsletter and the execution of marketing initiatives. With extensive experience in customer experience management, participation in the company-wide Customer Experience Team, and leading service and partner management projects using Scrum methodology, Spycher actively contributes to enhancing customer satisfaction. Previous roles include serving as Marketing Manager at Weltbild Verlag GmbH, where marketing strategies and advertising activities were developed, and assisting in the Chief Marketing Officer’s office, along with early career positions involving travel sales and financial services. Educational credentials include a Dipl. Betriebswirtschafterin HF and certification as a Professional Organizer.