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Feriyal Shami is an accomplished professional with extensive experience in customer experience and human resources. Currently serving as a Senior Customer Experience Specialist at Sawaeed since January 2019, Feriyal has also held roles in business development and as an employment advisor within the same organization. Prior experience includes working as an Employment Advisor at Ingeus Saudi Arabia from November 2016 to December 2018 and as an HR Specialist at Alsharfya from 2014 to September 2016. Additionally, Feriyal has experience as a Team Supervisor at INMA Utilities Contracting Company and as an Assistant Supervisor at Saudi Airlines Catering Company. Feriyal holds a Bachelor of Business Administration in Human Resources Management from King AbdulAziz University, obtained between 2011 and 2015.