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Paul Smarrelli is currently the Director of Quality Assurance and Customer Service at Savage Arms Inc., where Paul manages a team of 25 employees in a call center, repair shop, and shooting range. Paul has over a decade of experience in customer service and management roles, including positions at Coldwell Banker Residential Brokerage and Colt's Manufacturing Company LLC. Prior to their career in the firearms industry, Paul worked as a 9-1-1 dispatcher for the Manchester and East Hartford Police Departments. Paul also has experience in public safety and insurance, showcasing a diverse background in various industries.