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Ismalhe Souza is a Cloud Support Analyst at SAUTER since June 2022, specializing in cloud computing principles, Google Cloud Platform (GCP) provisioning, and managing secure networks and virtual machines. Previous roles include a Cloud Intern, providing support for cloud infrastructure, and Technical Support NOC at HSBC, where asset monitoring and configuration tasks were performed. Ismalhe has experience in technical support roles at Yuppie Tech and customer success strategies, along with financial analysis and administrative support roles at Recife Promotora and Facility Promotora. Starting from an early career in administrative and telemarketing roles, Ismalhe is currently pursuing a Bachelor's degree in Computer Networks at Estácio, expected to conclude in July 2024.