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Sachin Chawla is an experienced professional in customer success management with a strong background in strategic account management. Currently serving as the Manager of Customer Success for Strategic Accounts at Sauce Labs since August 2018, Sachin leads efforts in strategic leadership, customer relationship management, and operational excellence. Prior roles at Perfecto Mobile included Sr. Enterprise Customer Success Manager, where Sachin achieved a 97% renewal rate and expanded client relationships significantly. Earlier experience at Xura Inc included managing high-value projects and providing critical technical support as Sr. Customer Success Manager and Technical Team Lead. With a foundation in software engineering and operations from previous positions, Sachin holds a degree from Savitribai Phule Pune University.