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Jonathan L. currently serves as Team Lead, Customer Success Manager at Sauce Labs, having joined the company in October 2020, where responsibilities include managing strategic relationships and contributing to significant revenue growth. Prior to this role, Jonathan held various positions at TaskUs, including Senior Enterprise Customer Success Manager and Technical Account Manager, focusing on global site management and comprehensive client support. Jonathan's career started at Rackspace, where as Service Delivery Manager III, a portfolio worth $17M was managed, enhancing client retention and business growth. Experience also includes roles at Fiserv and Washington Mutual Bank, specializing in client relationship management and loan approvals. Jonathan L. holds a Bachelor of Business Administration and a Bachelor of Arts in Business Management from Our Lady of the Lake University.