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Jacky Chan is a Customer Success Team Lead at Satori, where they lead a team of Solutions Consultants to enhance client satisfaction in a collaborative and innovative SaaS environment. Prior to this role, they worked as a Solutions Consultant delivering software solutions and as a Graduate Solutions Consultant implementing tailored solutions for clients. Jacky also has experience as an Event Coordinator at Rydges Hotels & Resorts, a Digital Designer at Captain Bagrat, and completed design internships at Stone Digital and with multidisciplinary students from UTS and Macquarie University. They have a Bachelor of Design Computing in Interaction Design (UX/UI) from the University of Sydney and a High School Certificate from Sir Joseph Banks High School.