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Matthew Salami is a Customer Experience Manager at First City Monument Bank Limited since May 2017, where responsibilities include analyzing customer complaints and feedback for product and service improvements, designing surveys for feedback collection, and ensuring high customer satisfaction through positive interactions. Matthew collaborates with the Desk Supervisor and QA team to streamline processes that enhance service delivery. Additionally, Matthew has been associated with Satmetrix as a Master in Art & Science since February 2019 and previously worked as a Mathematics Teacher at Gracewell Academy from September 2016 to May 2017. Education was completed at Federal Polytechnic Ilaro, Ogun State, from 2009 to 2015.