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John Manuel IV is a Technical Support Specialist at Satcom Direct since January 2023, previously serving as a Workflow Specialist and Tier 1 Tech Support at Tata Consultancy Services from October 2021 to January 2023, with experience in Linux server monitoring and ticketing systems. Prior roles include Certified Lead Samsung Experience Consultant at Mosaic North America, where team training in technical support and sales was a key responsibility, and Sales Representative at TruGreen, focusing on lawn and landscaping improvement products. John Manuel IV also held positions as a Retail Sales Consultant at AT&T Mobility and Customer Assistance Senior at Best Buy, where sales and customer service leadership were integral. Education includes attendance at Northern Kentucky University from 1999 to 2008, pursuing a degree in Liberal Arts.