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Kafil Uddin, ITIL®, is an experienced engineer specializing in wireless network operations, currently employed at SaskTel since June 2022. Prior to this, Kafil held roles at SaskPower as an IT Operations Specialist, Saskatchewan Government Insurance as an IT Operations Analyst, and Access Communications Cooperative Limited as a Network Operations Technician. Kafil's expertise includes maintaining and troubleshooting cloud infrastructure, executing incident management processes, conducting root cause analyses, and collaborating with cross-functional teams to ensure optimal system performance and security. Kafil's professional background also encompasses IT support and network operations at organizations such as WBM Technologies, banglalink, and Grameenphone Ltd, where responsibilities ranged from system administration to capacity planning and technical stakeholder management. Education includes a Bachelor of Engineering in Electronics & Telecommunication Engineering from Rajshahi University of Engineering & Technology.