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Jim Farrell is an experienced leader in learning design and technology, currently serving as the Director of Learning Design and Development at SAS since October 2015, where Jim collaborates on the creation of training assets for internal and customer training. Previous roles include Senior Manager of eLearning at SAS, Director of Technology Services at Weejee Learning, and Product Manager at Questionmark, where significant achievements included defining product strategy and enhancing customer engagement. Jim's background also features instructional design positions at Blue Cross Blue Shield of North Carolina and Fairfax County Public Schools, with recognitions for innovative training solutions. Jim holds a Master's degree in Educational Technology Leadership from The George Washington University and a Bachelor's degree in Education from the University of Massachusetts Amherst.