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Nicole E. has extensive experience in customer engagement and account management spanning over two decades, primarily within SAP since October 2006. As Director of Maintenance Customer Engagement in the SAP Customer Evolution Program, Nicole E. engages with customers to maximize their support investments. Previous roles include managing the full SAP product portfolio as a Sr. SAP Account Executive and promoting user adoption via SAP education services. Earlier experiences include positions at Intrawest, White Spot, Seaspan ULC, Moores Clothing For Men, and North Shore Law LLP, where Nicole E. developed skills in revenue management, guest services, invoicing, and customer support. Nicole E. holds a Bachelor of Business Administration from Capilano University, completed in 2004.