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Vinicius Nogueira is a seasoned professional in customer experience management, currently serving as a Customer Experience Coordinator at Santos Brasil since January 2021, having previously held roles as Senior Customer Experience Analyst and Customer Experience Analyst. Vinicius also contributed to FLWOW! as an Innovation & Customer Experience Consultant, where responsibilities included customer journey mapping, persona development, and project management for B2B clients. Prior experience includes a role as a Junior Customer Experience Analyst at Fast Shop S/A, where audits and evaluations of customer touchpoints were key responsibilities. Earlier positions encompass serving as a Communications Advisor for the municipal government of São José dos Campos and roles within Valeclin Laboratório that involved quality assurance and marketing. Vinicius holds a postgraduate degree in Neurociência e Comportamento Humano from Pontifícia Universidade Católica do Rio Grande do Sul and a degree in Marketing from Faculdade Bilac.