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Justine H. currently serves as the Chief Operational Risk Officer at Santander US, a position held since September 2023, while also overseeing various operational risk functions. Prior to this role, Justine H. was the Chief Operational Risk Officer and Director of Operational Risk Management at Santander Consumer USA from December 2019 to October 2023. Justine H. has extensive experience at JPMorgan Chase & Co., where responsibilities included serving as Executive Director of Operational Risk Management and various vice president and assistant vice president roles from 2008 to March 2020. Early career highlights include positions at Washington Mutual Bank from 2004 to 2011, including Senior Business Analyst and Customer Service Operations Manager.