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Mark Hale has over 25 years of experience in operations management within the financial services industry. Currently serving as the Director of Loan Operations at Santander Consumer USA since May 2021, Mark transitioned from a significant tenure at JPMorgan Chase & Co., where roles included Executive Director of Operations and Director of Operations, focusing on office consolidations and managing a large team. Prior positions include Vice President of Operations at Chase Auto Finance, overseeing national lease collections, and Bank Supervisor at Chase Card Member Services, responsible for collections teams across various delinquency stages. Mark's educational background includes attendance at Plant City High School and Hillsborough Community College.