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Joanna Nestorowicz-Kosikowska has extensive experience in the banking industry, with roles focused on customer service, operations, and process optimization. Joanna has held managerial positions at Santander Bank Polska and Kredyt Bank / BZ WBK, overseeing contact center operations, quality assurance, and project management. Joanna also has experience in recruitment, training, and coaching of contact center staff. With a background in mathematics, computer science, and pedagogy, Joanna has a strong educational foundation to support their career in banking operations.